778go Privacy Policy

1. Who We Are

778go is an online entertainment platform serving players in the Philippines. When you register an account or interact with our platform, we act as the data controller responsible for your personal information. We take that responsibility seriously and are committed to complying with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you can reach our support team using the contact details provided on this page. This Privacy Policy applies to all users of the 778go platform, including registered account holders and visitors to our website.

2. Information We Collect

When you register and use 778go, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and payment details. We may also collect a government-issued ID or other verification documents when carrying out identity checks required by law. In addition to information you provide directly, we automatically collect technical data when you use our platform — such as your IP address, device type, browser information, and session activity. This technical data helps us maintain platform security, detect fraud, and improve the overall user experience for players in the Philippines.

We may also collect information about your gaming activity, including bet history, deposit and withdrawal records, and any communications you have with our support team. This information is used to manage your account, process transactions, resolve disputes, and comply with our legal and regulatory obligations. We do not collect more information than is necessary for these purposes, and we do not sell your personal data to third parties for marketing purposes.

3. How We Use Your Information

The personal information we collect is used to operate and manage your 778go account, process deposits and withdrawals, verify your identity, and provide customer support. We also use your data to comply with our legal obligations — including anti-money laundering requirements and age verification rules that apply to online entertainment platformsin the Philippines. Where you have given us consent, we may also use your contact details to send you information about promotions, platform updates, or relevant offers. You can withdraw your consent for marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Sharing Your Information

778go does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and IT infrastructure partners. These third parties are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your personal data may be transferred as part of that process, and we will notify you in advance where required by law.

5. How Long We Keep Your Data

We retain your personal information for as long as your account remains active and for a period afterwards as required by applicable law and our regulatory obligations. In the Philippines, certain financial and identity records must be kept for a minimum period under anti-money laundering legislation. Once the applicable retention period has passed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, we will begin the process of removing your personal data in accordance with our retention schedule, subject to any outstanding legal or regulatory requirements. You may contact our support team at any time to ask about the specific retention periods that apply to your data.

6. How We Protect Your Data

778go uses a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. Our staff who handle personal data are trained on data protection obligations and are bound by confidentiality requirements. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you should also take steps to keep your account credentials safe. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to your personal data held by 778go. These include the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to request the deletion of your personal data where there is no longer a lawful basis for us to hold it, subject to our legal retention obligations. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law. We will not charge a fee for handling reasonable data subject requests.

You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can try to resolve any concern directly and promptly.

8. Cookies and Tracking

778go uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how our service is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which helps us improve the user experience over time. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform. By continuing to use 778go after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

9. Updates to This Policy

778go may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have any questions about changes to this policy, please do not hesitate to contact our support team.

Last reviewed: June 2025. This Privacy Policy applies to all players using the 778go platform in the Philippines.